Thank you for shopping with Betalphgo. We value your satisfaction and aim to provide a smooth return and refund experience. This policy explains how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused, unopened, and in its original condition.

  • Be returned within 14 days of delivery.

  • Include the original receipt or proof of purchase.

Returns requested after 14 days may not be accepted unless the item is faulty.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Downloadable or digital products

  • Gift cards

  • Personalized/custom-made items

  • Sale or clearance items (unless defective)

3. Return Process

To initiate a return:

  1. Email us at support@betalphg.com with your order number and reason for return.

  2. We will reply with return instructions and the return address.

  3. Package the item securely and send it back using a trackable shipping method.

Return Address:
[We’ll provide our return address upon approval of your request.]

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product was received damaged or incorrect.

  • Original shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us within 3 days of delivery at support@betalphg.com.

  • Include your order number and clear photos of the damaged item.

  • We will offer a replacement, exchange, or full refund based on the issue.

6. Refunds

Once your returned item is received and inspected, we will notify you of the refund approval status.

If approved:

  • Your refund will be processed to your original method of payment.

  • Please allow up to 7–10 business days for the refund to reflect, depending on your bank or payment provider.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at support@betalphg.com with your request.

9. Contact Us

For any questions about your return or refund:

📧 support@betalphg.com
📍 85 Great Portland Street, London W1W 7LT, United Kingdom