Thank you for visiting and shopping at Betalphgo. Below you’ll find all the details about our shipping process, timelines, and costs.

1. Shipping Locations

We currently ship to customers in:

  • United Kingdom (UK Mainland and Northern Ireland)

  • Select international destinations (depending on product availability)

For international shipping inquiries, please contact us at support@betalphg.com before placing your order.

2. Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders, processing may be delayed. We will notify you via email in such cases.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your package’s progress.

4. Delays and Issues

Shipping delays may occur due to:

  • Weather disruptions

  • Postal service issues

  • Customs delays (for international orders)

We are not responsible for delays once the package is with the courier. However, we’ll assist you in tracking and resolving issues where possible.

5. Customs, Duties, and Taxes

For international shipments, Betalphgo is not responsible for any customs duties, taxes, or fees applied during shipping. These charges are the responsibility of the customer.

6. Wrong or Incomplete Addresses

Please double-check your shipping address during checkout. We are not liable for orders lost due to incorrect or incomplete addresses. Re-shipping charges may apply.

7. Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us within 7 days of the expected delivery date.

  • Email: support@betalphg.com

  • Include your order number and photos (if applicable).

We will work with the courier to investigate and resolve the issue.

8. Contact Us

For any shipping-related questions, feel free to reach out to us:

📧 support@betalphg.com
📍 85 Great Portland Street, London W1W 7LT, United Kingdom